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Damaged Goods Protection Policy

You're always protected on Flyp in case you receive items that are not as described. If you receive one or more items with small unmentioned defects, we always recommend you reach out to your client with a reduced price estimate.

 

However, if one or more items arrive in a damaged condition that significantly decreases its chances of selling, you're 100% protected and can return these items free of charge to you:

 

  1. Mark the items as damaged in the app

  2. Ask the client if they want you to donate the item(s) on their behalf instead of returning

  3. Go to "Manage Returns" on the lot page and request your free return directly in the app

If you face any issues, please be sure to contact us via the app and we'll intervene to help!