What happens if some items arrive damaged?

In the unlikely event that one or more items arrive with small unmentioned defects, we always recommend you reach out to the client and adjust the expectation for the sale price of the item(s).

 

However, if one or more items arrive in a damaged condition that significantly decreases its chances of selling, you can explain it to your client and offer them the following:

 

  1. Ask the client if they want you to donate the item(s) on their behalf

  2. Or mail the item(s) back to the client (Flyp will either cover return postage for damaged goods or charge clients for it separately)