What happens if some items arrive damaged?

If you receive one or more items with small unmentioned defects, we recommend you reach out to your client and consider 1) An updated item price estimate due to the condition change or 2) An updated commission.


However, if one or more items arrive in a damaged condition that significantly decreases its chances of selling, you're 100% protected and can return these items free of charge to you:


  1. Mark the items as damaged in the app

  2. Ask the client if they want you to donate the item(s) on their behalf

  3. Or mail the item(s) back to the client using the "manage returns" button on the lot page